Shipping policy

Shipping Policy

Store Name: Ledgia
Website: ledgia.myshopify.com
Email: soydalburak961@gmail.com
Phone: +1 (202)-503-6338
Address: 9159 Northlawn St, Detroit, Michigan 48204, United States

At Ledgia, we are committed to providing a clear, reliable, and professional shipping experience for every customer.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During high-demand periods, holidays, or promotional events, processing times may be slightly longer.

2. Shipping Time

Estimated delivery time is usually 5–12 business days after the order has been processed and shipped.

Delivery times may vary depending on the destination, shipping carrier, weather conditions, customs processing, holidays, or other factors outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any available free shipping offers, discounts, or promotions will also be shown at checkout when applicable.

4. Shipping Locations

Ledgia currently ships orders to eligible locations available at checkout.

Customers are responsible for entering a complete and accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

Please allow time for the tracking number to update after it has been issued by the shipping carrier.

6. Delayed or Lost Packages

While we work with reliable shipping carriers, delivery delays may occasionally happen.

If your order is delayed, please contact us at:

soydalburak961@gmail.com

Please include your order number so we can help review the shipment status.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at:

soydalburak961@gmail.com

Please include:

Your order number
Clear photos of the damaged package
Clear photos of the damaged item
A short description of the issue

We will review the case and provide a suitable solution.

8. Incorrect Shipping Information

Customers must make sure all shipping details are correct before placing an order.

If an incorrect address is provided, the package may be delayed, returned, or lost. Ledgia is not responsible for delivery issues caused by incorrect customer information.

If you notice an error in your shipping address, please contact us immediately at soydalburak961@gmail.com. We will do our best to update the address before the order is shipped, but changes cannot be guaranteed once processing has started.

9. Customs, Duties, and Taxes

Depending on the shipping destination, customs duties, taxes, or import fees may apply.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout. Ledgia is not responsible for delays caused by customs processing.

10. Order Cancellation Before Shipping

If you need to cancel your order, please contact us as soon as possible at:

soydalburak961@gmail.com

If your order has not yet been processed or shipped, we will do our best to cancel it. Once an order has been shipped, it cannot be canceled and must follow our Return and Refund Policy.