Refund policy

Return and Refund Policy

Store Name: Ledgia
Website: ledgia.myshopify.com
Email: soydalburak961@gmail.com
Phone: +1 (202)-503-6338
Address: 9159 Northlawn St, Detroit, Michigan 48204, United States

At Ledgia, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

We accept returns under the following conditions:

Returns are accepted within 30 days of delivery.
Items must be unused, unworn, unwashed, and in their original condition.
Items must be returned with the original packaging, tags, labels, and accessories if applicable.
Proof of purchase, such as an order confirmation or receipt, is required.

Free Return Shipping

Ledgia offers free return shipping for eligible returns. Customers will not be charged for return shipping.

To start a return, please contact us at:

Email: soydalburak961@gmail.com
Phone: +1 (202)-503-6338

Once your return request is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

No Restocking Fee

We do not charge any restocking fees. Eligible returned items will be refunded without any restocking deduction.

No Final Sale Items

Ledgia does not offer final sale items. All products are eligible for return if they meet the conditions stated in this policy.

Non-Returnable Conditions

Returns may not be accepted if:

The item has been used, damaged, washed, or altered after delivery.
The item is missing original packaging, tags, or included accessories.
The return request is made after the 30-day return period.
The product was damaged due to misuse, improper handling, or normal wear and tear.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at soydalburak961@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

Once reviewed, we will provide a suitable solution, such as a replacement, return, or refund.

Refund Process

After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank statement or payment account, depending on your payment provider.

Exchanges

If you would like to exchange an item, please contact us at soydalburak961@gmail.com within 30 days of delivery. Exchanges are subject to product availability.